Refund Policy

1

General

HushClan Premium subscriptions provide immediate access to digital features and content. Because access to the Service begins immediately upon payment, subscription fees are generally non-refundable once the billing period has started, except as described in this policy or as required by applicable law.

Nothing in this policy limits or excludes your statutory rights as a consumer under the laws of your country or territory.

2

Cancellation

You may cancel your subscription at any time through your account settings or by contacting us. When you cancel:

• Your subscription will not renew at the end of the current billing period.
• You will retain access to Premium features until the end of the period you have already paid for.
• No partial or pro-rata refund is issued for the remaining days in the current period, unless required by law.

3

Accidental Purchases

If you believe a subscription was purchased accidentally (e.g., by a family member without your knowledge), please contact us as soon as possible at support@hushclan.com.

We review each request individually. Refunds for accidental purchases are more likely to be approved when:

• The request is made within 14 days of the charge.
• The Premium features have not been meaningfully used.
• Supporting information is provided (e.g., the purchase was made by a minor).

For Apple App Store or Google Play purchases, refund requests must be submitted through the respective platform; we cannot override their processes.

4

Duplicate Charges

If you were charged more than once for the same subscription period due to a billing error on our part or that of a payment processor, we will investigate and issue a full refund for the duplicate charge. Please contact us with your account details and any relevant receipts.

5

Free Trials

If a free trial is offered, you will not be charged until the trial period ends. You must cancel before the trial expires to avoid being charged. If you forget to cancel and are charged, contact us within 48 hours of the charge and we will consider a refund on a case-by-case basis, provided the Premium features were not meaningfully used during the trial.

6

Consumer Rights (EU & UK)

If you are based in the European Union or United Kingdom, you have the right to withdraw from a digital service contract within 14 days of purchase (the "cooling-off period"), without giving a reason.

However, this right is lost if you explicitly consent to the immediate supply of digital content and acknowledge that you lose the right of withdrawal once performance has begun. By starting your HushClan subscription and accessing Premium features immediately, you provide such consent.

If you have not yet accessed any Premium features and request a refund within 14 days of purchase, we will honour your right of withdrawal and issue a full refund. Your statutory rights under the Consumer Rights Act 2015 (UK) or EU Consumer Rights Directive are unaffected by this policy.

7

Apple App Store Purchases

Subscriptions purchased through the Apple App Store are subject to Apple's own refund policies. HushClan does not control and cannot override Apple's refund decisions.

• To request a refund for an Apple purchase, visit reportaproblem.apple.com.
• You can manage or cancel your subscription in Settings → [Your Name] → Subscriptions on your Apple device.
• Apple's refund policy applies: apple.com/legal/internet-services/itunes.

8

Google Play Purchases

Subscriptions purchased through Google Play are governed by Google's refund policies. HushClan cannot process refunds for Google Play transactions directly.

• To request a refund, visit Google Play's refund help page.
• Manage or cancel your subscription in the Google Play app under Subscriptions.
• Google typically allows refund requests within 48 hours of purchase for apps and in-app purchases.

9

Paddle Purchases

Where HushClan uses Paddle as its Merchant of Record, Paddle processes payments and handles billing on our behalf. Paddle's own refund and consumer protection policies apply alongside this policy.

• EU and UK consumers purchasing via Paddle retain their statutory cooling-off and consumer rights.
• Paddle may issue refunds in accordance with applicable consumer protection laws regardless of our general policy.
• For Paddle-related billing queries, contact support@hushclan.com and we will coordinate with Paddle on your behalf.
• Paddle's refund policy: paddle.com/legal/buyer-terms.

10

Stripe Purchases

Where payments are processed directly through Stripe, refund requests are reviewed by HushClan on a case-by-case basis in accordance with this policy and applicable law.

• Approved refunds will be returned to your original payment method within 5–10 business days, depending on your card issuer.
• Stripe itself does not handle refund requests from customers directly — all requests should be directed to support@hushclan.com.
• Stripe's terms: stripe.com/legal/ssa.

11

Chargebacks & Disputes

If you believe there is an error on your bill, please contact us at support@hushclan.com before initiating a chargeback with your bank or card issuer. We can often resolve issues faster directly.

Fraudulent or unjustified chargebacks may result in suspension of your account. We reserve the right to dispute chargebacks where we believe the charge was legitimate and in accordance with these Terms.

How to Request a Refund

Follow these steps to submit a refund request to HushClan:

For Apple App Store or Google Play purchases, please follow the platform-specific steps in Sections 7 and 8 above, as we cannot process those refunds directly.

Contact

Have a billing question or need help with a refund? We're here.